Privacy Policy

About this policy

JobFlow provides websites, Google Business Profile optimisation and automated follow-up systems for UK tradespeople and home-service businesses. This policy applies to all personal information we collect through our website at jobflowlocal.co (the Site), during a booking or consultation call, and while you use our services (the Services).

We are the data controller of the personal information we collect. This means we are responsible for deciding how and why we use it, and for doing so lawfully. If you have any questions about this policy, contact us at info@jobflowlocal.co.

Personal information we collect

We only collect the information we need to provide our Services to you, run our business, and meet our legal obligations. The information we may collect includes:

• Information you give us: your name, business name, trade, email address, phone number, website domain, Google Business Profile details, and any information you provide on a booking form, onboarding form, consultation call or in correspondence with us.
• Customer contact lists: if you use our Kickstart Campaign or automated text features, the names and phone numbers of your past customers that you provide to us to contact on your behalf.
• Information we collect automatically: your IP address, browser type and version, device information, and pages you visit on the Site, collected through cookies and similar technologies.
• Enquiry and message data: the content of text messages, emails, website enquiries and chat messages sent and received through the inbox and pipeline we set up for you, where you ask us to manage these on your behalf.

How we use your information

We use your personal information to:

• provide, run and maintain our Services for you;
• build and host your website and set up your follow-up systems;
• send review requests, follow-up messages and marketing texts to your past customers on your behalf, where you have instructed us to and where lawful;
• optimise and manage your Google Business Profile, including posting photos, posts and short videos;
• respond to your enquiries and provide customer support;
• process payments and manage your subscription;
• send you service updates, reports and information about your account;
• improve our Site and Services; and
• meet our legal, regulatory and tax obligations, and protect against fraud and abuse.

Legal basis for using your information

Under the UK GDPR, we rely on the following lawful bases to process your personal information:

• Performance of a contract: to deliver the Services you have signed up for, including building your website and running your follow-up systems.
• Consent: where you have given us consent, for example to send you marketing communications or to use certain cookies. You can withdraw consent at any time.
• Legitimate interests: to run and grow our business securely, provided this does not override your rights.
• Legal obligation: to meet our legal and regulatory duties, such as keeping records for tax.

Sharing your information

We do not sell your personal information. We share it only with the third parties we need to deliver our Services, such as:

• hosting and software providers that power your website, inbox, pipeline, mobile app and text-message features;
• payment processors that handle your subscription and any add-on payments;
• Google, where we manage or post to your Google Business Profile on your behalf;
• social media platforms, where we share your posts to Facebook, Instagram, LinkedIn or YouTube on your behalf; and
• professional advisers and authorities, where we are required to by law.

Where we use third-party processors, we use reasonable efforts to make sure they handle your information securely and only as needed to provide their part of the Services.

International transfers

Your information may be processed outside the United Kingdom, for example by our software and hosting providers. Where this happens, we put suitable safeguards in place, such as standard contractual clauses or other measures allowed under UK data protection law, to protect your information.

How long we keep your information

We keep your personal information for as long as your account is active and for as long as we need it to provide the Services. After your subscription ends, we keep some information for as long as needed to meet legal, tax or accounting requirements, to resolve disputes, and to enforce our agreements. We then delete or anonymise it.

Your rights

Under UK data protection law, you have the right to:

• access the personal information we hold about you;
• ask us to correct information that is inaccurate or incomplete;
• ask us to delete your information in certain circumstances (the right to erasure);
• ask us to restrict or stop processing your information in certain circumstances;
• receive a copy of your information in a portable format (data portability);
• object to our processing of your information in certain circumstances; and
• withdraw consent at any time where we rely on consent.

To exercise any of these rights, contact us at info@jobflowlocal.co. If you are not happy with how we handle your information, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Cookies

We use cookies and similar technologies on the Site to help it work, to understand how it is used and to improve it. You can control cookies through your browser settings. Most browsers let you refuse cookies or alert you when they are being set, but some parts of the Site may not work properly without them.

Security

We use reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or alteration. No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security, but we do our best to protect your information.

Changes to this policy

We may update this Privacy Policy from time to time. We will post any changes on this page and update the "Last updated" date at the top. We will tell you about significant changes where we are required to.

Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, contact us at info@jobflowlocal.co.